To offer the best in customer service with the most optimized appointment times, we schedule all appointments through our concierge desk directly.

Please call 704-376-3555 to schedule today.

The voicemail system is their top priority and they get back to ALL calls. Please leave a message if they are assisting other guests and they will get back to you shortly.

Our concierge desk hours are:

  • Sunday and Monday – Closed
  • Tuesday and Thursday – 12-8pm
  • Wednesday and Friday – 8-5pm
  • Saturday – 9-3pm

In an effort to accommodate our amazing clients and their scheduling needs, Illuminate stylists are charging a 100% No-Show fee to all missed appointments. This fee will be added to your future service. If there are two or more no-shows, we will require a prepayment at the time of booking. We know that emergencies happen, but please allow 24 hours notice for any cancellation. Messages on our answering machine DO count toward this notice. A fee will be charged for last minute cancellations.

Unfortunately, to ensure the best condition and quality of haircare products, we cannot offer exchange or refund on retail purchases.

Join us on FACEBOOK to keep up in the meantime!