We are slowly transitioning from our previous protocol, and continue to follow guidelines from the CDC and NCHHS.

CHECK-IN

Our arrival lounge has been restored and is now available to clients. Please check in with our front desk upon arrival. If you wish, you may return to your car and continue to wait for your stylist. If so, they will text when they are ready for you.

PROCESSING LOUNGE

Our haircolor processing lounge has been restored and is available during your process time. If you would feel more comfortable, you may also wait in your climate controlled vehicle. Note that heat and cold change the way haircolor processes, so seek advice from your stylist.

MASKS

Masks are now optional for our fully vaccinated clients (2 weeks following your final injection). Masks are still mandatory for all clients who are either unvaccinated or are in the middle of their vaccine treatments. All of our stylists have been vaccinated for you and our protection. If you would feel more comfortable, your stylist will be happy to wear a mask during your service. Please ask.

HANDBAGS AND SNACKS

You are now allowed to bring handbags, food, and beverage to your appointment.

NO GUESTS

We are still trying to reduce the number of folks in the salon to the absolute necessary, so please don’t bring additional people into the salon unless they have an appointment.

If you or any of your family have experienced any of these symptoms in the last 14 days, please call immediately to reschedule your appointment:

  • Fever, chills, or unusual sweating
  • Sore throat
  • New or worsening cough
  • Shortness of breath or difficulty breathing
  • Muscle pain or body aches
  • New loss of taste of smell
  • Nausea, vomiting, or diarrhea

If you or any of your family have tested positive for COVID-19 in the last 14 days, please reschedule immediately. If you have been exposed to someone who has tested positive for COVID-19 in the last 14 days, please reschedule your appointment immediately.

In an effort to accommodate our amazing clients and their scheduling needs, Illuminate is charging a 100% No-Show fee to all missed appointments. This fee will be added to your future service. If there are two or more no-shows, we will require a prepayment at the time of booking. We know that emergencies happen, but please allow 24 hours notice for any cancellation. Messages on our answering machine DO count toward this notice. A fee will be charged for last minute cancellations.

Unfortunately, to ensure the best condition and quality of haircare products, we cannot offer exchange or refund on retail purchases.