To offer the best in customer service with the most optimized appointment times, we schedule all appointments through our concierge desk directly.
Please call 704-376-3555 to schedule today.
The voicemail system is their top priority and they get back to ALL calls. Please leave a message if they are assisting other guests and they will get back to you shortly.
Our concierge desk hours are:
- Sunday and Monday – Closed
- Tuesday and Thursday – 12-8pm
- Wednesday and Friday – 8-5pm
- Saturday – 9-3pm
In an effort to accommodate our amazing clients and their scheduling needs, Illuminate stylists are charging a 100% No-Show fee to all missed appointments. This fee will be added to your future service. If there are two or more no-shows, we will require a prepayment at the time of booking. We know that emergencies happen, but please allow 24 hours notice for any cancellation. Messages on our answering machine DO count toward this notice. A fee will be charged for last minute cancellations.
Unfortunately, to ensure the best condition and quality of haircare products, we cannot offer exchange or refund on retail purchases.
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